FAQs

Frequently Asked Questions

Frequently asked questions

Have questions? We’re here to help

Will my water be hot?

No.  The Ever Sip™ Active Heat Technology is designed to heat the tube to your water does not freeze, but you water stays cold and refresshing.

  

Using Ever Sip on a day that get warmer?  You can always disconnect the battery once tempertures go above freezing.

How long will it take to get my order?

It depends on your shipping selection in checkout, but orders typically take 5-7 business days to arrive with our normal shipping options or expedited options can be selected in checkout.

What Power Banks do you recommend?

Most Power Banks on the market today are 5V so would work fine.  We recommend 10,000 mAh for a full 12 hours of power, but 5,000 can work if only around 6 -7.5 hours is needed at a time.  One think you may want to look for is a battery that two USB out ports so that you can use it to run both your Ever Sip™ and another USB powered heating device like gloves, a vest, hat, etc.  Here is one we have used and can recommend if helpful - Anker 10,000mAh PowerBank with USB-C and USB-A Output

Power Bank Specs should be within this range:

Minimum: 5v and 1A = 5 watts

Maximum: 5V and 3A = 15 Watts

What hydration pack is this compatible with?

Fits most hydration packs as an easy replacement.  Inside diameter of tube is standard hydration tube size of 0.292" | 7.41 mm

Do you ship overseas?

Other than the USA, we have also opened up shipping to Canada now.  

 

NOTE: Canadian customers may need to pay a $30 - $45 CAD Import tax in order to receive their shipment.

Other questions?

You can contact us through our contact page! We will be happy to assist you.

Do you have a warranty?

Yes.  All Glacier Edge products are guaranteed to be free from manufacture defects and issue for 12 months under normal wear and tear conditions.